1. Ensure you fully understand what coaching is.

Many managers make incorrect assumptions about coaching. It's important that a manager uses a clear and consistent coaching model, and understands the "why" - to enhance staff engagement and performance - as well as the "how" - using a collaborative...

It's a competitive world and business leaders face enormous pressure to grow their companies, develop new products and improve revenue and profits. Organizations cannot be successful unless their people perform at higher levels.

Leaders need to assure teams are effective and that their employees ar...

Only take the necessary minimum with you

Introduce yourself and hand over a business card

Get the prospects attention or curiosity

Announce how much time it will take

Explain what you do, and how you do it

Explain or show the prospect what you want/need/expect

Give the prospect the information or t...

 For a long time, it was believed that people are born with a given level of intelligence and the best we could do in life was to live up to our potential. Scientists have now proven that we can actually increase our potential and enjoy ourselves in the process. We now know that by learning new skil...

Facebook Insights: Access to Mounds of Data

Let me get this straight: as a business on a personal Facebook profile, you have no access to Facebook Insights. You are unable to export and digest the thousands of rows and columns of information that can help you understand your customer, what they like...

They don’t see the value.

This is usually a result when we explain or demonstrate exactly how the customer will benefit from using our product or service.

They have a preconceived idea of the cost or price.

Many people have a preconceived idea of how much a particular product or service will cost. B...

With over 250 million active users, Twitter is here to stay. And for good reason — it’s an extremely effective method for communicating with your user base. Research shows that Twitter users shared over 182 million pieces of content in 2014 — and are on track to more than double that in 2015, with...